Refund policy
Return & Refund Policy – Smeg Parts Australia
We understand how important it is to order the correct appliance part. Please check your appliance model number and part compatibility carefully before ordering.
Returns eligibility
A return may be accepted where:
- The item is unused and in its original condition and packaging.
- The return request is made within 14 days of purchase.
- You provide your order number and reason for the return.
Incorrect parts ordered by the customer
We generally do not accept returns or refunds where an incorrect part has been ordered by the customer.
It is the customer's responsibility to confirm that the part purchased is compatible with their appliance model.
If you are unsure which part you require, please contact sales@smegparts.com.au before ordering, and we will assist where possible.
Items that cannot be returned
We generally cannot accept returns for:
- Electrical parts that have been installed, connected or used.
- Parts damaged through incorrect installation, handling or use.
- Special-order or non-stocked parts, where clearly identified as such.
- Items that are no longer in their original condition or packaging.
Refunds
Once an approved return has been received and inspected:
- Approved refunds will be returned to the original payment method.
- A 10% restocking fee may apply to accepted non-faulty returns.
- Original shipping charges are generally non-refundable for change-of-mind or approved non-faulty returns.
Faulty, damaged or incorrectly supplied items
If we supplied an incorrect item, or an item arrives faulty or damaged, contact us at sales@smegparts.com.au as soon as possible with your order number and, where appropriate, photographs of the item.
We will assess the issue and arrange an appropriate solution, which may include replacement, return or refund.
How to request a return
Contact sales@smegparts.com.au before returning an item. Once the return is approved, we will provide the appropriate return instructions.